Boost Customer Experience with AccessPoint
We help contribute to improved customer experiences by providing superior staffing solutions for our call center clients. We keep seats filled with trained, reliable talent.
Get a Quote for Your Call Center
Call Center Services Overview
AccessPoint provides cost-effective recruiting and full-service human resources solutions for call centers. Our tailored programs reduce turnover, improve training and orientation, and implement tracking for accountability-based process improvement.
Sample Call Center Services:
- Direct placements
- Human resources consultation and administration
- Orientation and training
- Personality profiling and skills testing
- Drug testing
- Background, reference and credit checks
Related Services
Staffing and Recruiting Services
AccessPoint offers a host of staffing and recruiting solutions to best support your business. See more of our services here to find out how.
Learn MoreHuman Resource Services
Partner with AccessPoint to seamlessly manage your HR workload. Find out more about our Human Resource management services here.
Learn More >Find Out More About Us
Our services are integrated across a wide variety of industry experiences. We believe happy employees make happy clients. Learn more about how we seamlessly resolve and manage complex processes and concerns.
Why AccessPoint >Advantages for Call Centers
Home Agent Program
AccessPoint offers a flexible approach to call center staffing with our Home Agent Program, which provides solutions for clients that prefer ‘work from home’ projects. We focus on recruiting and retaining qualified candidates and verifying off-site requirements and insurance.
Benefits for Call Centers
- Cost-effective, diverse service offerings
- Adaptive, flexible solutions
- Access to industry experts with over 20 years’ experience across diverse fields
- Broad expertise from a trusted team of over 120 professionals
- User-friendly tools and access to comprehensive resources
- Long term reliability: 98.5% retention record
- Immediate accessibility to a broad range of choices from easy-access office locations
Outcome
- Increase morale
- Richer retirement and benefit packages with variety of options
- More flexible health plan with over 10 unique options
- Comprehensive savings with a highly affordable HR service model
- Attract and retain highly qualified staff
- Reduce liability and increase productivity