Call Center Services Overview

AccessPoint provides cost-effective staffing, recruiting, and full-service human resources solutions for call centers. Our tailored programs reduce turnover, improve training and orientation, and implement tracking for accountability-based process improvement.

Sample Call Center Services:

  • Short-term staffing
  • Direct placements
  • Human resources consultation and administration
  • Orientation and training
  • Personality profiling and skills testing
  • Drug testing
  • Background, reference and credit checks

 

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AccessPoint is ready to handle your most challenging HR and staffing needs. Reach out to our team with any questions.

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Related Services


Staffing and Recruiting Services

AccessPoint offers a host of staffing and recruiting solutions to best support your business. See more of our services here to find out how.

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Human Resource Services

Partner with AccessPoint to seamlessly manage your HR workload. Find out more about our Human Resource management services here.

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Find Out More About Us

Our services are integrated across a wide variety of industry experiences. We believe happy employees make happy clients. Learn more about how we seamlessly resolve and manage complex processes and concerns.

Why AccessPoint >

Advantages for Call Centers

Home Agent Program

AccessPoint offers a flexible approach to call center staffing with our Home Agent Program, which provides solutions for clients that prefer ‘work from home’ projects. We focus on recruiting and retaining qualified candidates and verifying off-site requirements and insurance.

Benefits for Call Centers

  • Cost-effective, diverse service offerings
  • Adaptive, flexible solutions
  • Access to industry experts with over 20 years’ experience across diverse fields
  • Broad expertise from a trusted team of over 120 professionals
  • User-friendly tools and access to comprehensive resources
  • Long term reliability: 98.5% retention record
  • Immediate accessibility to a broad range of choices from easy-access office locations

Outcome

  • Increase morale
  • Richer retirement and benefit packages with variety of options
  • More flexible health plan with over 10 unique options
  • Comprehensive savings with a highly affordable HR service model
  • Attract and retain highly qualified staff
  • Reduce liability and increase productivity

The AccessPoint team is professional and knowledgeable. I have utilized these assets to assist my decisions with budget, staff, and improvement activity throughout each year. I recommend AccessPoint as a business partner, as well as a staffing company

Thomas Perreault, SCP HR Manager, American Mitsuba Corporation

We have always received professional and prompt response to all of our personnel needs. Knowing that we have AccessPoint available to meet all of those requirements is important to running our business in a proficient way.

Deb Sharp Finance Manager, Habitat for Humanity

My experience with AccessPoint has been fantastic. I love the easy accessible online portal and how timely and professional the representatives are. Having AccessPoint handle our HR needs allows me to spend less time on the admin tasks and more time focusing on company operations.

Candy Collier Office Manager, ROK Construction Services
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